Best Customer Experience ever?

This is an actual exchange between an Amazon customer and their support. That’s the kind of thing that makes excellent customer support.

The fun part below to ease readability.

Customer: Tracking shows delivered but shipment not received

Amazon: Warmest greetings [customer] my name is Thor.

Customer: Greetings, Thor. Can I be Odin?

Amazon: Odin, Father, How art thy doing on this here fine day?

Customer: Thor, my son. Agony raises upon my life.

Amazon: This is outrageous! Who dares defy the All Father Odin! What has occurred to cause this agony?

Customer: I am afraid the book I ordered to defeat our enemies has been misplaced. How can we keep Valhalla intact without our sacred book.

Amazon: This is blasphemy! Wherever this book has been taken to, I shall make it my duty to get it back to you! I fear it is Loki, but I dare not blame him for such things. I shall have your fortune returned to you and thereafter we can begin to create a new quest in order to get the book back to you.

Customer: Very well my son.

Amazon: Allow me some time to round up my allies and complete this please Father.

Customer: Do it for me Thor, but most importantly do it for the mortals whose destiny (and grades) rely on this book.

Amazon: Alas, the treasure has been returned to you. You now need to reinstate the book into your archive so that you may yet receive it soon. I shall have the Valkyrie deliver it to you as fast as their wings can move.

Customer: Ok so roleplay aside I have my money back and I reorder the book?

Amazon: haha yes I have refunded you and you need to reorder the book.


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